Shipping, Delivery times and Logistics
Generally
We do not ship to the UK. Instead, we recommend to order from our English reseller https://bestfoxcall.co.uk/product/safety-gun-strap-sgs-tracking-hunter-v2/
Orders placed on non-holiday weekdays before 4:00 PM are normally shipped within two days. Orders placed on weekends or public holidays are usually shipped within two business days, provided the item is in stock.
In Sweden, our shipping options are normally delivered within 2-3 business days after the goods have been shipped from our warehouse. For international deliveries, it can take up to a week or longer depending on the destination. Once your order has left our warehouse, the responsibility for the delivery is transferred to the shipping company, which then delivers according to the specified timeframes of the selected shipping method. Please note that the delivery time may be extended if the item is not in stock at the time of ordering or after it has been shipped from our warehouse. If you have not chosen a trackable shipping option, we are unfortunately unable to track the package once it has left Sweden.
Special delivery terms for certain areas
Posten delivers to certain parts of Norrland and Gotland with a one-day delay. This applies to postal codes starting with 82-84, 86-89 and 91-98. This extra day is not included in the estimated delivery time we state on the website.
Cancel purchase in case of delivery delays
If delivery is delayed, you as a customer always have the right to cancel your purchase. It may sometimes be impossible for us to fulfill an order, for example if our supplier is unable to deliver the goods to us. Please contact our customer service if you wish to cancel your purchase.
Shipping methods in Sweden
We normally send our packages with Posten's Varubrev class 1.
- Delivery time: It normally takes 1-3 business days to arrive after it is shipped from our warehouse.
- Shipping cost: SEK 49 for economy and SEK 59 for standard shipping. Orders over SEK 600 are delivered free of charge.
- Delivery: Your goods will be delivered to your mailbox. If the package is too large for the mailbox, it will be delivered to the nearest delivery point and you will receive a notification via text message. You can also choose letter notification for an extra 10 SEK.
Track your package
Shipment ID for packages in Sweden
Each package is given a parcel ID (tracking number) that can be used to track the package. You will receive the parcel ID when the item has been packed and registered, sent to the email address you used when ordering. With the parcel ID, you can track the package from being sorted by the shipping company until you pick it up.
Shipment ID for packages outside Sweden
If you choose a trackable shipping option, you will receive a Kolli-ID (tracking number) as soon as your order is packed and registered. This allows you to follow the package all the way to your address. If you choose a non-trackable option, unfortunately we are not able to track the package after it has left Sweden. Regardless of the shipping option, you will always receive an email when your order has been packed and registered, so you know when it has been shipped from our warehouse.
Shipment ID for consignment note
For goods letters, you will receive a shipment ID that allows you to see when the letter passes through postal terminals and possibly reaches Posten's delivery point. This tracking is not as detailed as for parcels. You can obtain the shipment ID for goods letters on request via info@harpsoesweden.se or 0721-778327. When a goods letter has been sorted at the postal terminal, a delivery notification will be sent to you via text message, email or letter. If the goods letter fits in the mailbox, it will be delivered immediately. If it is too large, it will be delivered to the nearest delivery point and you will receive a notification with a four-digit serial number. With this serial number, you can collect your goods letter from Posten's delivery point. If you have not received the notification, you can collect the goods letter using the shipment ID that you will find in the delivery confirmation.
At the agent
To collect your shipment, you will need identification and the number found in the SMS or email notification. If you have chosen letter notification, bring it along with your identification to the agent.
If you miss the notification, you can pick up the package with the package ID, tracking number, serial number and ID. This information can be found in the delivery confirmation sent to your email address.
Please note that you must always be able to show identification when picking up a package. Only the person whose name is on the package may pick it up from the agent.
The shipment will be held by the postal service for 14 days before being returned to us. We reserve the right to charge the costs of handling uncollected packages (return shipping, handling costs, etc.), and therefore charge a fee of SEK 150 if a package is not collected. If you regret a purchase and want to return the item, you must first collect the package and then return it as described on our website.
Delivery delay
Delivery times may be extended due to unforeseen delays.
We have almost all products in stock, which is clearly stated on each item. If it says that the product will be shipped from us within 2 to 5 business days, it is in the supplier's warehouse from which we order and send it to you within the specified time. If the product is also out of stock at the supplier, delivery delays occur and our customer service will contact you via email or telephone. We are happy to help you with suggestions for equivalent products if any exist.
Special delivery terms for certain areas
Posten delivers to some parts of Norrland and Gotland with a delay of one or two days. This applies to postal codes starting with 82-84, 86-89 and 91-98. This extra time is not always included in the estimated delivery time we state on the website.
"No purchase is complete until you, the customer, are completely satisfied. When you shop with us, you can always feel safe."