Shipping, Delivery times and Logistics
Generally
We do not ship to the UK. Instead, we recommend to order from our English reseller https://bestfoxcall.co.uk/product/safety-gun-strap-sgs-tracking-hunter-v2/
Orders placed on non-holiday weekdays before 16:00 is normally sent within two days. For orders placed on weekends or public holidays, delivery is usually within two working days, provided the item is in stock.
In Sweden, our shipping options are normally delivered within 2-3 working days after the goods have been dispatched from our warehouse. For international deliveries, it can take up to a week or longer depending on the destination. Once your order has left our warehouse, responsibility for delivery passes to the shipping company, which then delivers according to the specified time frames of the selected shipping method. Please note that the delivery time may be extended if the item is not in stock at the time of ordering or after it has been dispatched from our warehouse. If you have not chosen a trackable shipping option, we unfortunately have no way to track the package once it has left Sweden.
Special delivery conditions for certain areas
Posten delivers to certain parts of Norrland and Gotland with a one-day delay. This applies to postcodes starting with 82-84, 86-89 and 91-98. This extra day is not included in the estimated delivery time we state on the website.
Cancel purchase in case of delivery delays
If the delivery is delayed, you as a customer always have the right to cancel the purchase. It may sometimes be impossible for us to fulfill an order, for example if our supplier is unable to deliver the goods to us. Contact our customer service if you wish to cancel your purchase.
Shipping method in Sweden
We normally send our parcels with Postens Varubrev class 1.
- Delivery time: It normally takes 1 business day to arrive after it is shipped from our warehouse.
- Shipping cost: SEK 49 for economy and SEK 59 for standard shipping. Orders over SEK 600 are delivered free of charge.
- Delivery: Your goods are delivered to the mailbox. If the package is too big for the letterbox, it will be handed over to the nearest delivery point and you will receive a notification via SMS. You can also choose letter notification for SEK 10 extra.
Track your package
Shipment ID for packages in Sweden
Each package receives a package ID (tracking number) that can be used to track the package. You will receive a package ID when the item has been packed and registered, sent to the email address you used when ordering. With package ID, you can track the package from when it is sorted by the shipping company until you pick it up.
Shipment ID for packages outside Sweden
Consignment ID for consignment note
For goods letters, you get a shipment ID that lets you see when the letter passes postal terminals and possibly reaches Posten's delivery point. This tracking is not as detailed as for packages. Consignment ID for consignment note can be obtained on request via info@harpsoesweden.se or 0721-778327. Once a parcel has been sorted at the postal terminal, a delivery notification is sent to you via SMS, email or letter. If the consignment note fits in the mailbox, it is delivered immediately. If it is too large, it will be handed over to the nearest drop-off point and you will be notified with a four-digit serial number. With this serial number, you can pick up your waybill at Posten's delivery point. If you have not received the notification, you can collect the waybill using the shipment ID that you find in the delivery confirmation.
At the agent
To pick up your shipment, you need identification and the number found in the SMS or e-mail notification. If you have chosen letter avi, bring it together with the ID to the agent.
If you miss the notification, you can collect the package with package ID, tracking number, sequence number and identification. This information can be found in the delivery confirmation sent to your email address.
Please note that you must always be able to show identification when collecting packages. Only the person whose name is on the package may collect it from the agent.
The shipment is with the postal agent for 14 days before it is returned to us. We reserve the right to charge the costs for the handling of uncollected packages (return shipping, shipping costs, etc.), and therefore charge a fee of SEK 150 if a package is not collected. If you regret a purchase and want to return the item, you must first pick up the package and then return it according to the description on our website.
Delivery delay
Delivery times may be extended due to unforeseen delays.
We have almost all products in stock, which is clearly indicated on the respective article. If it says that the product is sent from us within 2 to 5 working days, it is in the supplier's warehouse from where we order and send it to you within the specified time. If the product is also out of stock at the supplier, delivery delays will occur and our customer service will contact you via e-mail or phone. We will be happy to help you with suggestions for equivalent products if there are any.
Special delivery conditions for certain areas
Posten delivers to certain parts of Norrland and Gotland with a delay of one or two days. This applies to postcodes starting with 82-84, 86-89 and 91-98. This extra time is not always included in the estimated delivery time we state on the website.
"No purchase is complete until you as a customer are completely satisfied. When you shop with us, you can always feel safe.”