Privacy Policy
Who are we
SGS Safety Gun Strap is sold and marketed by Harpsöe Sweden AB.
Contact details
Harpsöe Sweden AB
Hästhagsgatan 1
53240 Skara
Org no: 556903-9141
VAT number SE556903914101
Phone: 0721-77 83 27
Email: info@harpsoesweden.se
Our website address is: https://harpsoe.se
Privacy Policy
We at Harpsöe Sweden AB strive to build long-term relationships with everyone who buys from us, with companies/organizations and their representatives as well as with individual consumers. Our customers are the most important thing we have and will therefore always process personal data with the greatest care and in accordance with the Data Protection Regulation.
Please read our privacy policy below if you want to know more about how and why we collect and use your personal information. There you can also read about how to request, change or request deletion of such information. Our endeavor is that our processes and IT systems are in line with both Swedish privacy legislation (for example the Data Protection Act) and the EU's Data Protection Regulation (i.e. GDPR), which entered into force on 25 May 2018.
See more info about GDPR on the Swedish Data Protection Authority's website.
Harpsöe Sweden AB and the Data Protection Regulation (GDPR)
This privacy policy describes how we collect and use your personal information. It also explains and describes why we use the information and informs you of your rights, for example in which way you can request, change or request the deletion of such information that we process about you.
Contact information and personal data
Customer contact information, what information do we collect, how is it collected and why?
When you shop with us as a contact person for a company, you provide your personal information such as name, e-mail address and telephone number. A consumer/private person usually also states his home address.
The information is used by Harpsöe Sweden AB first and foremost to be able to provide you as a customer with a good and secure customer experience throughout the entire order: presentation of our range, order placement, delivery, possible complaints/warranty matters as well as development of our offer and IT processes.
In our contacts with you, we can document the communication. The dialogue with you as a customer is carried out over the phone, e-mail, chat, letter and physical contact as well as through digital media. We document the communication in order to be able to follow up on customer matters, handle all matters that arise during your customer journey with us, such as purchases/orders, complaints, warranty matters or other complaints/opinions that you have the right to make to us.
Responsibility
Who is responsible for the personal data that is collected and handled?
The personal data controller is us, Harpsöe Sweden AB, org. no. 556903–9141, Transportvägen 23, 301 82 Halmstad. The data can be processed by us or by one of our partners.
We, Harpsöe Sweden AB, are always responsible for the partners who handle personal data on our behalf, so-called personal data processors. See further down in this privacy policy for more information about our personal data processors and other recipients of the personal data.
Data collection and storage
What information do we collect, for what purpose and how long is the information stored?
In accordance with the EU's Distance Shopping Act/GDPR, we will collect certain personal data. We will process this personal data in order for us to be able to enter into an agreement with you and to then be able to fulfill all our promises of what the purchase agreement entails in order to be able to handle your order as well as possible.
Main purpose: Complete our purchase agreement with you
- Legal basis
The personal data that is necessary for us to enter into a purchase agreement with you and then fulfill our contractual obligations are listed below. This collection of personal data takes place with the support of the legal basis for the fulfillment of the agreement.
2. Underlying purposes
In order to fulfill and fulfill our obligations under the purchase agreement, we must handle your personal data in connection with orders and delivery (including notification and contacts regarding the delivery). In some cases, we will also handle complaint and warranty cases and the personal data collected thereby. When handling bookings for services, for example booking assembly, home delivery and possible collection, additional personal data will possibly be handled. All purposes above are separate and individual processing of personal data.
3. The personal data
The personal data handled in order to fulfill the purchase agreement are:
- Name
- Email address
- Address
- Phone number
- Payment information
If you are a business customer, the categories of personal data above will also be processed in relation to the employee you have specified as contact person.
4. Storage period
The information is stored and processed through the legal support of a binding agreement.
The time period for data storage of company and customer contact information is based on how often our customers shop with us and the warranty period that our products have. Depending on which item you have purchased from us, the storage period can therefore vary between one (1) year and thirty (30) years.
We will process your personal data for as long as it is necessary to handle any complaint and warranty matters or for the longer time thereafter that is necessary to handle such a matter.
Main purpose: Creation of customer profile
- Legal basis
In order to make a purchase with us, you must create a customer profile. This is so that we can, for example, keep our guarantees etc. (see further information below). This collection of personal data takes place with the support of the legal basis of the fulfillment of the agreement.
2. Underlying purposes
To enable a purchase and thus a contractual relationship, customers need to create a customer profile on Harpsöe Sweden AB's website via My Pages. The reason is that Harpsöe Sweden AB must be able to keep guarantees and document customer cases. It is your responsibility to update all information at any time should it change.
3. Personal data
The personal data that is handled in order to create a customer profile on my pages are:
- Name
- Email address
- Phone number
- Address
- Social security number (if your company is a sole proprietorship)
- Storage time
Harpsöe Sweden AB will process the personal data required to keep your customer profile active as long as you are a customer and have ongoing matters with us (for example warranty matters or complaints) and during the time you use the digital services and for a period of twelve (12) months after the customer's last activity, then it is anonymized. The anonymization process takes place monthly. Communication that has been left in our digital channels is saved indefinitely.
Main purpose: Distribution of newsletters
- Legal basis and purpose
The personal data that is necessary to enable the sending of newsletters is listed below. This one
collection of personal data takes place with the support of the legal basis balance of interests. Harpsöe Sweden AB
has a legitimate interest in communicating news with you when you have registered your interest in such
dispatch.
2. Personal data
The personal data that is handled in order to be able to individualize such offers are:
- Email address
- Storage time
Harpsöe Sweden AB will process the personal data required to send you newsletters until you ask us to stop. You can do this by clicking on the unsubscribe link in the footer of the email.
Main purpose: Individualization of our offer to you
- Legal basis
In order to satisfy our customers' interest in receiving relevant and individualized marketing mailings and campaigns via our channels and IT systems, we process the personal data listed below. This collection of personal data takes place with the support of the legal basis balance of interests. Harpsöe Sweden AB has a legitimate interest in communicating with you and providing offers that are specially adapted to your needs.
2. Underlying purposes
In order to be able to present relevant assortments, product recommendations, inspiration and other relevant activities, customized news and mailing of catalogs to you, some of your personal data is processed in order to be able to individualize such offers so that they are as relevant as possible to you.
3. Personal data
The personal data that is handled in order to be able to individualize such offers are:
- Name
- User name
- Contact details (email address and phone number)
- Age
- Gender (even non-binary)
- Place of residence alt. place of incorporation
- Purchase history
- User-generated data (eg click and visit history) on our website (for more information, see our cookie policy)
- Other preferences given to us.
The digital channels can be search engines such as Google and Bing as well as social media, digital networks for advertisements and our own and external customer surveys.
4. Storage period
Harpsöe Sweden AB will process the personal data required to keep your customer profile active as long as you are a customer and have ongoing matters with us (e.g. warranty matters or complaints) and during the time you use the digital services and for a period in twelve (12) months after the customer's activity, after which it is anonymized. The anonymization process takes place monthly. Communication that has been left in our digital channels is saved indefinitely.
5. How does our individualization take place (i.e. how do we process your data)?
We perform an analysis on an individual level which either sorts the information into a customer group (so-called customer segment or industry type) or which results in a unique profile. The insights from the analysis form the basis of your personalized and relevant offers. This information is then used as a basis for the creation of various marketing activities, such as e-mails and digital advertisements in all the media the company uses.
Main purpose: Promotions based on your digital interaction
- Purpose and legal basis
So that you can receive personal offers and inspiration based on things you have shown interest in on Harpsöe Sweden AB's website or in our channels. If you have allowed all cookies and thus agreed to our cookie policy, you have also agreed to this treatment. For more information on how to refuse cookies, see our cookie policy.
2. Personal data
- User-generated data (such as click and visit history) on our website.
- Storage time
For more information and storage time see our cookie policy.
Main purpose: Evaluation, development and improvement of Harpsöe Sweden AB
- Purpose and legal basis
In order to satisfy our interest in constantly evaluating, developing and improving Harpsöe Sweden AB's offer, our channels and IT systems, the personal data listed below is processed with the support of the legal basis balancing of interests. Harpsöe Sweden AB has a legitimate interest in processing purchase history, complaints and other related information in order to better develop our offer and service to you as a customer. The processing is necessary to satisfy our legitimate interest in lifecycle management, protection and development of our systems, products and services.
2. Underlying purposes
Harpsöe Sweden AB may use information collected during customer surveys, customer contact or purchase history to use the information for analyzes for company development, for example to be able to develop our website and its functions. The analyzes also contribute to ensuring our logistical processes and forecasts for stock keeping and development of our range and to create a basis for our IT systems with the aim of generally increasing the security of our customers, suppliers and partners.
3. Personal data
The absolute largest amount of data collected for this purpose will be anonymized. However, certain information may contain certain personal data, namely:
- Correspondence and feedback regarding our services, products and service.
If data is collected and processed in an identifiable form when you communicate with Harpsöe Sweden AB, you will be specifically informed about this by us. Other information handled is anonymised, such as click and visit history, telephone calls and chat conversations, and is therefore not personal data. Technical data relating to devices used and their settings, such as domain, devices, browser settings and operating systems, may also be processed. This data is also anonymized and you as an individual can never be identified by it.
4. Storage period
Your personal data is stored for the same period as stated in relation to the respective purposes stated above for the processing of your personal data above. Personal data in logs is kept for troubleshooting and incident management for a period of thirteen (13) months from the time of the log event.
Your rights when we process your personal data
When we process your personal data, you have a number of rights that are regulated by law according to the EU's Distance Selling Act/GDPR.
For example, you have the right to access all personal data we process about you (so-called extracts), you have the right to demand that we correct incorrect data and you can demand (to a certain extent) that we delete the personal data. Your rights are:
- Right to information
- Right to register extracts
- Right to rectification
- Right to erasure
- Proper limitation of treatment
- Right to data portability
- Right to object
- The right to submit a complaint to the Swedish Privacy Protection Authority
Below we go through some of the most relevant rights for you. If you want to read more about your rights, comprehensive information is available at IMY (Integritetsskyddsmyndigheten) .
Your privacy is the most important thing to us. Therefore, it is important for Harpsöe Sweden AB that there is full transparency regarding our processing of your personal data. It is important to us that you have access to the information we have about you, and if you wish to know more about this in detail, you can request a so-called register extract. You can do this easily by filling out the form at the bottom of the page.
To ensure that we release the information to the right person and that we do not release your personal data to anyone else, we must obtain proof that it is you who is requesting the information. When you submit the form via our website, we will inform you of how you should identify yourself so that we can handle your submitted request.
You can also request that we remove your customer contact details, the so-called right to erasure, as well as the right to have incorrect information about you corrected. A review and anonymization of business customers' contact information is done after four (4) years if no transaction has taken place during the 4-year period. Private individuals, i.e. the consumer information, follows the same process of anonymization provided that all commitments from us and the customer are terminated.
You simply request the deletion by filling in the form further down the page.
If you wish to change or correct customer contact information or opt out of marketing communications such as newsletters and catalog mailings, you can easily do so via my pages on our website, via the newsletter or by calling our customer service on tel. 035-180 500 .
You always have the right to submit a complaint regarding our processing of your personal data to the Swedish Data Protection Authority. However, we prefer that you contact us as a first step so that we can resolve your questions and complaints directly with you. You can reach us most easily by filling in the form further down the page.
How is your personal data protected?
We use IT systems to protect the confidentiality, integrity and access to customer contact information. In our organization, only the people who actually need to process your personal data in order for us to be able to fulfill our commitment to you as a customer have access to them.
Who can we share your personal data with?
- Personal data assistants
In cases where it is necessary for us to be able to offer our services, we share your personal data with companies that are so-called personal data assistants for us. A personal data processor is a company that processes the information on our behalf in accordance with our instructions.
We have personal data assistants who help us with:
- Transport (logistics companies and forwarders)
- Payment solutions (card-issuing companies, banks and other payment service providers)
- Marketing (print and distribution, search engines, social media, digital advertising networks, media agencies or advertising agencies)
- IT services (companies that manage the necessary operation, technical support and maintenance of our IT solutions).
When your personal data is shared with personal data processors, it is only for purposes that are compatible with the purposes for which we have collected the information. We check all personal data processors to ensure that they can provide sufficient guarantees regarding the security and confidentiality of personal data. We have written agreements with all personal data processors through which they guarantee the security of the personal data that is processed and undertake to comply with our security requirements as well as restrictions and requirements regarding the international transfer of personal data.
- Companies that are independent personal data controllers
We also share your personal data with certain companies that are independent personal data controllers. The fact that the company is an independent personal data controller means that it is not us who control how the information provided to the company is to be processed.
Independent personal data controllers with whom we share your personal data are:
- State authorities (the police, the Swedish Tax Agency or other authorities) if we are obliged to do so by law or in case of suspicion of crime
- Companies that provide general goods transport (logistics companies and freight forwarders)
- Companies that offer payment solutions (card processing companies, banks and other payment service providers).
When your personal data is shared with a company that is an independent personal data controller, the company's privacy policy and personal data management apply.
Where do we process your personal data?
We always aim for your customer contact information to be processed within the EU/EEA and all our own IT systems are located within the EU/EEA. In the case of system support, maintenance and development, however, we may have to transfer the information to a country outside the EU/EEA, for example if we share your customer contact details with a personal data processor that, either itself or through a subcontractor, is established or stores information in a country outside the EU/EEA. In these cases, the assistant may only access the information that is relevant for the purpose.
Regardless of the country in which your customer contact data is processed, we take all reasonable legal, technical and organizational measures to ensure that the level of protection is the same as within the EU/EEA. We require in our agreements with the personal data assistants that they must always comply with the laws and regulations set by GDPR and Swedish privacy legislation, and that no data may be transferred to a country outside the EU/EEA if there is no agreement, adequate level of protection or binding company rules . The latest version of the privacy policy is always available here at harpsoe.se.
About the site
This information applies only to this website, and thus does not apply to websites owned by third parties. For links on our website that lead you to another website, these are covered by the privacy policy of the respective company and website. As the linked pages are not controlled by Harpsöe Sweden AB, we cannot be responsible for the content of these websites. You should therefore read the privacy policy of the website you visit.
We are members of Svensk Distanshandel and certified with Trygg E-handel, which contains a series of regulations so that you as a customer can feel safe.
About javascript at harpsoe.se
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