Information on right of withdrawal and refund

You have a 14-day right of withdrawal when shopping remotely.

The cancellation period begins the day after you receive the item. You can of course change your mind even before the cooling-off period has started by contacting us and letting us know. Please note that the right of withdrawal does not apply to specially ordered products, for example made-to-measure straps.
To cancel your purchase, contact us in writing and keep a copy as proof. E-mail works perfectly: info@harpsoesweden.se.

You have the right to examine the product's properties and function. However, remember not to handle the item more than necessary, as you risk having to compensate the seller for any reduction in value. In order for the seller to be entitled to a depreciation deduction, you must have received information about this at the time of purchase.

There is no requirement in the law on how you should cancel, but in order to be able to prove your cancellation, we recommend that you do so in writing. Feel free to use the cancellation form on the Swedish Consumer Agency's website .

You need to send the item back to us within 14 days from the day you notified us that you regret it. You are responsible for the return shipping yourself, provided that we informed you of this before the purchase.

Keep the delivery receipt as proof that you sent the item back.

As soon as the items have been scanned into our warehouse, Billmate will process the refund.

read more at hallakonsument.se/klaga-angra-eller-anmala/your-rights-as-consumer/angreratt/