Information about right of withdrawal and refund

You have a 14-day right of withdrawal when you shop remotely.
The withdrawal period starts the day after you receive the item. You can of course regret even before the withdrawal period has started by contacting the seller and notifying this.
The withdrawal period does not apply to specially ordered products, such as custom-made belts.

Remember to repent in writing and save a copy as proof. Please email us at
You have the right to examine the product’s properties and function. But remember not to handle the product more than necessary. If you do, you risk having to compensate the seller for the depreciation of the product. In order for the seller to be entitled to a depreciation deduction, you must have received information about it in connection with entering into the agreement.

There is no requirement in the law that says you must repent in a particular way, but to be able to prove that you have repented, you should do so in writing. Feel free to use the remorse form on the Swedish Consumer Agency’s website
You need to return the item to the seller within 14 days from the day you announced that you regret it. You must pay the return shipping yourself, provided that the seller has informed you about it before you entered into the agreement.

Remember that you should be able to show that you have sent the item back to the seller. Make sure you get a receipt for the shipment and save this as proof.
As soon as the goods have been scanned in our warehouse, Billmate starts the reimbursement process.